This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Responsibilities of statutory work

Relevant policy and procedures

Relevant legislation

Supervision models

Family dynamics in different cultures

Essential skills

It is critical that the candidate demonstrate the ability to

Assess and evaluate processes

Demonstrate liaison and networking

Apply statutory requirements to the provision of advice

Interpret legal requirements

Use knowledge related to applicable agency and legislative requirements in the workplace

Use typical processes listed in the Range Statement

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Apply policies procedures standards and statutory obligations

Use communication techniques including

active listening

reflection

summarising questions and statements

gaining agreement on actions

explaining outcomes

Use supervision techniques

Interpret implications of statutory obligations into day to day operations

Demonstrate empathy and rapport building

Demonstrate application of skills in

critical incident debriefing

action planning

team building and management

conflict resolution

managing grief and change processes

stress management

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit of competence will be assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions

Consistency in performance should be demonstrated across the range of situations for coordinating work integrating statutory requirements and responsibilities

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment of this unit include access to an appropriate workplace or an environment capable of accurately simulating the workplace for assessment purposes

Method of assessment

In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment the remainder should be assessed through realistic simulations projects previous relevant experience or oral questioning on What if scenarios

Assessment of this unit of competence will usually include observation of processes and procedures oral andor written questioning on Essential knowledge and skills and consideration of required attitudes

Where performance is not directly observed andor is required to be demonstrated over a period of time andor in a number of locations any evidence should be authenticated by colleagues supervisors clients or other appropriate persons

The contexts for coordinating work integrating statutory requirements and responsibilities include:

Coordinating work integrating statutory requirements and responsibilities will be carried out within requirements established by:

Provide advice on complex cases includes situations where:

Issues arising from statutory intervention include:

Researching relevant specialised information: